Delete your Aida account

You can permanently delete your Aida account in the app or by email.

In the app

1. Open the Aida app and sign in.
2. Tap your avatar at the top of any tab to open Settings.
3. Tap Delete account, then tap Delete account again.
4. Enter the 6-digit code we email to you.

The app deletes your account as soon as you enter the code.

Without the app

Email support@officialaidastore.com from the address on your account, and we will delete the account for you.

What we delete

• Your profile, your preferences, and the records of your consent for health information, AI processing and photo storage.
• Your check-ins, journal notes, food log, scan results, routine history, Move sessions and goals.
• Your progress photos.
• Your Ask Aida conversation and what Aida remembers about you.
• Your cart, push notification tokens, sign-in sessions and linked Apple or Google sign-in. If you used Sign in with Apple, we also ask Apple to remove Aida's access to your Apple ID.

What we keep

• Orders placed with the Aida store, and their payment and billing records. The store keeps them as long as it needs them for orders, legal obligations and disputes.
• Records of Aida+ purchases held by Apple, Google, our subscription management provider and our checkout and billing provider.
• Copies of emails we sent to you, such as sign-in and deletion codes, held by our email delivery provider and in our email records. We keep them for up to 2 years.
• Reports you sent about Ask Aida replies, images, voice captions, scan results or product reviews. They reach our support inbox with your account email and the reported content. We keep them for up to 2 years.
• Emails you sent to our support team.
• Usage and crash events from the app, held by our analytics and crash reporting provider: event names, screen paths, device details and, after you sign in, your account id. They never include health entries, notes, chat, photos, email or names. Deleting your account does not delete them. That provider removes them after its retention period. Error reports from our server carry no account data.
• Database backups. Deleted data stays in them for up to 7 days.

Delete some of your data

You can delete some data and keep your account:

• Progress photos, food log entries and routine ticks: delete each one in the app.
• Your Ask Aida conversation and what Aida remembers about you: in Settings, open Privacy and AI, then tap Clear Ask Aida chat history.

To delete other data, such as check-ins, scan results or goals, email support@officialaidastore.com from the address on your account and say what to delete.

Subscriptions

Deleting your account does not cancel an Aida+ subscription. Cancel an App Store subscription in your Apple ID subscription settings, and a Google Play subscription in your Google Play subscription settings. For a subscription bought on our website, cancel at manage.officialaidastore.com.